Boys & Girls Clubs of Ada County

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Frequently Asked Questions

How do I enroll a new child in the program as a first time user of the Boys & Girls Clubs of Ada County?


ATTENTION: If you are new to the Boys & Girls Clubs of Ada County, it is very important that a parent or guardian receive and understand our  orientation material prior to enrolling in any of our services.
 
Step 1: Visit www.adaclubs.org to find out how to receive our orientation material for the site you are enrolling services in.  
 
Step 2: Create/Register an account on this website. You will be promted to add contacts and memebrs. If you did not add a member to your account at the time of registering, choose Profile   tab on the menu and select Add Member.
 
Step 3: Choose the Enroll tab on the menu.
  • Choose child you want to enroll in new service
  • Choose location where service is located
  • Choose service for which you want to enroll
  • Choose Pay in Full or Auto Pay
  • Choose frequency of payments
  • Hit Continue to Payment Options 
 
Step 4: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
 
You have enrolled your child
 
*You will be required to make an initial payment upon enrolling, includes scholarship applicants.

How do I enroll an existing child in a new service?


Adding a new service to an existing member has never been easier!
 
Step 1: Choose Enroll Tab from top of website or from the User Account on top left side of website.
 
Step 2: On Member Enrollment screen
  • Choose child you want to enroll in new service
  • Choose location where service is located
  • Choose service for which you want to enroll
  • Choose Pay in Full or Auto Pay
  • Choose frequency of payments
  • Hit Continue to Payment Options
 
Step 3: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
 
You have enrolled your child
 
*You will be requires to make an initial payment upon enrolling, includes scholarship applicants.

Why don't I see the field trip I am looking for in the parent portal?


Most field trips have limited capacity and are time sensitive.
 
The following are examples as why most field trips are not being shown:
 
1. The field trip has reached capacity and does not have a waitlist.
 
2. The field trip has not yet been made avialable, please check back later.
 
3. The field trip sign-up time has expired.
 
If you have questions, please call your Club.

How do I change/update information about my child?


Step 1: Choose Profiles and then Members from top of website, and select the child you want to update
Step 2: Choose the tab with the information you want to update
Step 3: Choose Edit This Information at below the information
Step 4: Edit the information you want and click Update this Information

Which Unit should I choose for my child?


The Unit you want to select is where your child will be attending the primary service in which they are participating.

How do I withdraw my child from the program?


Step 1: Go to Financials Section and select Services
 
Step 2: Identify the Child and Service you want to Withdraw
 
Step 3: Click on the Withdraw button for that service
 
*Please note that you will have to withdraw from each service separately for each child.
 
*Please also note that we require 14 days advance notice for withdrawal and will require payment for those days of service (your child may still attend over this time, until your disenrollment is complete).  Payment is required to complete your withdrawal as stated in the agreed to terms and conditions of enrollment.
 

Accessing annual payments for my taxes


1. Click on the "Pay" tab.
 
2. Click on the "View/Print Annual Payment Summary Reports" button under each member's account.
 
3. Click on the "Print" button.
 
Note: All payments must be up-to-date in order to view this document
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