Boys & Girls Clubs of Ada County

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Frequently Asked Questions

How do I enroll a new child in the program as a first time user of the Boys & Girls Clubs of Ada County?


ATTENTION: If you are new to the Boys & Girls Clubs of Ada County, it is very important that a parent or guardian attend one of our new member orientations prior to enrolling in any of our services (children are encouraged to join you, but are not required).
 
Step 1: Visit www.adaclubs.org to find out when the next new member orientation is scheduled for the site you are enrolling services in.  
Step 2: Attend the next available orientation.This is a perfect time to ask questions about our services, get a tour of the facility, and meet our professional staff.  You must sign in completely to ensure we know you have attended and can approve your enrollment to avoid not being able to access services once the service starts.
Step 3: Once you have completed New Member Orientation, you can log into the parent portal, choose Profile  from tabs on top of site and select  Add Member
Step 4: Answer questions regarding new child
Step 5: Choose Enroll Tab from top of website or from the User Account on top left side of website.
  • Choose child you want to enroll in new service
  • Choose location where service is located
  • Choose service for which you want to enroll
  • Choose Pay in Full or Auto Pay
  • Choose frequency of payments
  • Hit Continue to Payment Options
Step 6: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
You have enrolled your child

How do I enroll an existing child in a new service?


Adding a new service to an existing member has never been easier!
 
Step 1: Choose Enroll Tab from top of website or from the User Account on top left side of website.
Step 2: On Member Enrollment screen
  • Choose child you want to enroll in new service
  • Choose location where service is located
  • Choose service for which you want to enroll
  • Choose Pay in Full or Auto Pay
  • Choose frequency of payments
  • Hit Continue to Payment Options
Step 3: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
  • You have enrolled your child

Why don't I see the field trip I am looking for in the parent portal? Where do I enroll in field trips?


Good News to all parents and guardians!
 
Field trips have changed to make life a little easier for everyone and to ensure fair access to children for summer services!
 
As a parent or guardian, you are now able to select the individual field trips you would like your child to attend by selecting and paying for them on the parent portal while space exists!  This will help you select only the trips you know your child can attend and help us fill our busses to maximize the fun kids get to have this summer! Each field trip is limited to the first 65 enrollments in each age group at each site and because you are paying to reserve a spot, this fee is nonrefundable.
 
For Summer Field Trips, 2017:
  • MAY 15th - First Round of Field Trips show up on the Parent Portal by site for the month of June. Members enrolled in either General Membership or Early Risers will be able to enroll in June field trips while space exists (Note: please only select and pay for field trips listing your child's grade this upcoming fall).
  • JUNE 15th - 2nd round of field trips show up on the parent portal for the month of July and August. Members enrolled in either General Membership or Early Risers will be able to enroll in the July and August field trips while space exists.

How do I change/update information about my child?


Step 1: Choose Profiles and then Members from top of website, and select the child you want to update
Step 2: Choose the tab with the information you want to update
Step 3: Choose Edit This Information at below the information
Step 4: Edit the information you want and click Update this Information

Which Unit should I choose for my child?


The Unit you want to select is where your child will be attending the primary service in which they are participating.

How do I withdraw my child from the program?


Step 1: Go to Financials Section and select Services
 
Step 2: Identify the Child and Service you want to Withdraw
 
Step 3: Click on the Withdraw button for that service
 
*Please note that you will have to withdraw from each service separately for each child.
 
*Please also note that we require 14 days advance notice for withdrawal and will require payment for those days of service (your child may still attend over this time, until your disenrollment is complete).  Payment is required to complete your withdrawal as stated in the agreed to terms and conditions of enrollment.
 
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